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Take Corporate Customer Service Excellence to the next level
Do you think your startup could help foster customer service excellence? Whether you use open data to gather information or create an application that works on its own, you have to revolutionize the way Société Générale focuses on corporate client experience. Think about how current corporate customers and Société Générale interact regarding financial services. How could you make it better and allow a simpler yet more powerful understanding of corporate customer’s needs?
Take part in the startup challenge launched by Société Générale China and you will have the chance to demonstrate your innovation potential and pitch your solution to their CEO, directors, and employees. Once selected, you will have the opportunity to work hand in hand with Société Générale Managers across China, tackling real business issues with your own solutions. Funding will be provided to finalists in the form of paid prototypes and go-to-market prizes, a unique opportunity to get your startup off the ground while showcasing your solution.
Ready to take up the challenge? GREAT.
Focusing on new technologies and changing customer behaviors, your suggestion should deeply enhance corporate customers experience through their full life cycle of interactions with Société Générale. Simplification and digitalization are at the heart of this challenge: smart product offering, seamless onboarding and after sales processes, cutting-edge credit process, online and offline digital documentation exchange and storage, etc...
Pick one of the following categories
How to increase Customer Knowledge and simplify client internal and external data analysis?
How to leverage technology to be relevant to our client while managing our risk (ex: relevant product offer, smart credit risk assessment)?
CustomerKnowledge#BigData #OpenData #Robo #AI #Machine Learning #Blockchain
How to leverage on digitalization to simplify/ speed-up operational processes implying corporate customer interaction
Client-Driven Operational Processes #OCR #Robotic Process Automation #Blockchain #Internet Portal, etc.
How to help our corporate clients to better understand Societe Generale products offer?
Such as simulation tools, risk management products, financing options and structures, etc.
Product Awareness #RoboAdvisory #AI #BigData
Rethinking the Customer Service
The project you propose should aim at enhancing corporate customers experience through their full life cycle of interactions with Société Générale.
Société Générale came up with the idea of building up a client portal for its corporate portfolio to empower the whole customer journey: before subscribing to a Société Générale product (acquisition phase) and during the full life cycle of the commercial relationship.
What's the prize?
The shortlisted startups will have the opportunity to be mentored by the Top Management and receive financial support to co-develop their products/services with Société Générale China.
This is a unique opportunity to get your startup off the ground while showcasing your solution.
Incubation Program hosted by Société Générale Group providing 6 months or more according to the project needs of free office space for the winning startup
Mentoring and personalized support spanning across the following fields: business development and strategy, pitch preparation, finance and funding, co-creation through a POC
Business connections and establishment of a “go-to market” strategy
Communication & Visibility through Société Générale communication tools and network
Timeline of the Challenge