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I am an Actuary with more than 20 years of working experience in insurance industry. My major focus in the past was in valuation i.e. financial reporting and statutory reporting. In recent years, my focus is more on technology application in actuarial work. I implemented the cloud computing for actuarial calculation in 2016. As a result, we can use up to 20,000 CPU and this is a key enabler to speed the reporting process. I also implemented robotic process automation for 2 business units to help them streamline and automate the IFRS reporting process. The result in faster process, reserve savings and better control. This is not ended yet as we are implementing RPA for more business units. Last but not least, I also implemented some machine learning logic in actuarial calculation to help us to find out the solution quicker and smarter. While I am not young, I like to meet young people as I can always learn from them! ^_^
I inspire Next-Gen Talents to think outside the normal boundaries and constraints. A career coach and super passionate about building sustainable networks for future talents, I strive to take things from 0 to 1 where 0 was nothing and 1 is a positive culture change. At AIA, I work across the various business lines and functions to drive best-in-class people development initiatives and develop excellent and inspirational leaders & employees to push AIA forward. Having worked at global, regional and local levels before, I empathize and can share how to navigate and influence stakeholders to push things through. Never settle for less! Always strive for more!
John leads an Actuarial reporting team. He is currently on a quest to automate the entire reporting process to achieve better work life balance. He is also exploring the use of data visualization tools to analyse and better communicate financial results to different stakeholders. Prior to his current role, he specialised in innovative new product pricing and development. He worked closely with marketing, policy servicing and technology to launch numerous high profile products successfully. John is an avid runner too, having completed a marathon for every year he has been with AIA.
Worldwide digital technology executive with 18 years' experience leading multiple successful digital innovation and execution with large multi-disciplinary and multi-cultural teams in global corporations. Mr. Ho currently works in AIA Hong Kong as Head of Digitalization and Innovation, leads the company overall IT strategy and execution in Digital, Data & Analytics and Innovation. Mr. Ho plays multiple roles incl. Cloud Migration’s Application Lead and Fintech Innovation Lead to maintain AIA Hong Kong as an industry leader in technology innovation. Mr. Ho also manages teams of local resources, offshore shared services and external consultants to deliver mission critical digital applications in sales and servicing journey.
Janice has been passionate about designing and providing the best customer experiences for both global and local financial institutions based in Hong Kong. Her experiences include ideating and designing (1) a mobile wallet for one of the largest banks, (2) a blockchain x microservices POC, (3) the first digital account onboarding for a local bank and (4) a health app for an insurance company based on what customers need through iterations.
Justin is currently leading a team of user experience designers to reimagine the travel retail experience for a client in the luxury industry. By applying design thinking methodologies, he and his team are helping shape the client’s digital strategy to be more customer-centric. In his past experience, he worked with global information communication technology (ICT) companies, multinational financial services, education companies and air transportation companies in New York, San Francisco, China, Sydney, the Philippines and Hong Kong.
Aaron is the technical specialist on Data and AI solutions at Microsoft. He works with a wide range of customers on commercial Data and AI projects, which include data estate modernization, intelligent apps and agents, knowledge mining, and advanced data analytics across the enterprise and public sectors in Hong Kong. Aaron graduated from The University of Hong Kong with a Bachelor of Engineering degree in Computer Engineering, with previous project experiences on blockchain, machine learning, and information security.
Chuang Xuejin is platform and product-focused UX consultant and experienced manager who maximises his knowledge in utilising data, lean start-up principles and technology to innovate & design experiences that improves business KPIs in an iterative manner.
His unique perspective to designing award-winning user experiences comes from his past 9 years working experience in innovation design studio where he worked with numerous start-ups and marketing agencies, leading to winning Sitecore Overall Winner 2015 Asia for an iconic Singapore performing arts centre.
Quentin is currently working as a Digital Analytics Consultant in Accenture's Digital practice, specializing in marketing analytics, business intelligence and data management disciplines including data governance, best practices and methodology and project management. He has a proven track record of success helping clients globally; leveraging data to drive business decisions and growth.
Wilma is an aspiring data analyst with a great passion for machine learning and big data. She has combined experience in insurance industry and public health and has provided technical analysis for a wide range of projects (customer segmentation, marketing campaign, clinical research, population health, etc.) She is a R lover and Python user. In her spare time, she loves playing Hearthstone and doing body balance.
Hi everyone, this is Ricky from Microsoft. I’m experienced in AI, Blockchain and IoT solution development. In Microsoft, I have worked with various large enterprises to develop their AI solutions by leveraging Microsoft Cognitive Services. With my experience in Microsoft AI technologies, I’m confident to provide you some new insights on your innovation, guiding you to build your own AI solution painlessly.
Charly is a digital native who specializes in innovation and transformation through his experiences and knowledge in an end-to-end perspective; from conducting business analysis with clients in a bird’s-eye view of their digital strategy, down to delivering the technical details through system implementation.
Having worked as an UX designer, technical consultant and support, I bring a unique perspective. Always ready to fight for the users and make their lives better.
Sheila is the Product Manager of the wellness program– AIA Vitality. With the professional knowledge in financial, actuarial and risk, Sheila is able to manage the wellness program with new ideas while satisfying all other business requirements. Instead of traditional insurance, she loves to think out of the box and works on new initiatives. As a strong believe in wellness, Sheila also regularly looks for new innovations in the wellness space. Personally, she enjoys doing yoga and playing video games.
Hi all, this is David from Microsoft. I am experienced in AI application including computer vision and chatbot development. I have worked with insurance companies to understand their daily working processes and businesses and develop enterprise solutions and PoC using Microsoft Azure products such as cognitive service, bot framework and Power BI. With my knowledge in cloud technologies, I can give advice on how to leverage Azure technologies to do AI and data analytics jobs easily so that you can build your solutions quickly in a few months.
Hello! This is Joey from Microsoft. I have had experience in building proof-of-concepts and delivering AI and data related solutions, spanning from chatbots with language understanding capabilities to business intelligence solutions with Power BI. With project delivery experience in insurance companies, I am also familiar with the business procedures and needs of the industry. I can’t wait to help you actualize your exciting ideas with Microsoft technology in the coming months!
Shun has 7 years of experience working across numerous industries including Insurance, Retail Banking, Travel, Hospitality, Consumer Products/Services and Education. He believes great design is a visual representation of a deep understanding of business and user needs. With extensive experience in assisting businesses better understand their end-users, he is able to translate insights into actionable concepts that redefine experiences.
Within the insurance domain, Shun has worked with brands such as AXA, Manulife and Prudential to reimagine the digital experience of both their customers and internal staff. He has also participated in the Global Service Jam locally in Hong Kong as a mentor to advocate for a customer-centric approach to problem solving.
Over 15 years of experience with a strong focus in the past 7 years on the enablement of digitalization of Life Insurance for Agency, Bancassurance, and Brokerage channels.
Background spans across ideation from business objectives to execution of digital roadmaps. Extensive experiences in translating channel pain-points, business initiatives and company strategies into direct and indirect improvements in sales, revenue and growth.
Key attributes include the direction of digital strategy, running marketing campaigns and promotions to improve user adoption, and team leadership.
Nice to meet you, this is Claudia from Microsoft. As a Technical Account Manager, I maintain close communication with enterprise customers and resolve technical blockers for their cloud journey. Prior to this position, I was a Technical Delivery Specialist, experienced in various AI and Business Applications projects to drive digital transformation.
Nora is a Fellow of the Society of Actuaries. She works now as an Innovation Actuary at AIA Group. Her experience in various life, health and employee benefits insurance functions as an actuary enables her to easily understand and work to solve problems, specifically now with data scientists using AI and blockchain. Nora is a Council member of the Actuarial Society of Hong Kong. She is the chairperson for the Professional Development Committee and the Exam Taskforce, responsible for the development of the Hong Kong’s first local actuarial exam specifically on its market landscape. She actively participates in promoting the exams, lobbying with the Hong Kong Insurance Authority and writing of the exams.
Passionate about entrepreneurship, innovation, people development and growth!
16 years of broad practice & management experience in Consulting, and Insurance industry with different culture/style.
Deeply engaged in digital transformation and operation transformation in top insurance companies / financial groups. Experienced in startup company building up and new product designing.
Successful record in Strategy, Digital innovation & Operations transformation consulting projects delivery. Experienced in digital and business integration & implementation.
Specialties: Strategy Planning, Digitalization & Innovation, Operations Transformation, Project Management
Mr. Lo is Digital Full Stack Developer responsible for multiple key digital initiatives including AIA One, AIA Smart – One-App-One-Portal, Business Planner with Data Visualization in AIA HK. Mr. Lo received Employee Recognition Award (ERA) 2018 for the contribution in AIA One, the highly rated employee communications digital platform.
Bernice is an innovator, a collaborator and someone who thinks startups are generally awesome. With more than 15 years of experience in change and transformation working across a wide range of industries, change is everywhere, and people who thrive on change are those that succeed. Entrepreneurship is the way of the future, where disruption means opportunities and digital is a new way of doing business and capturing the market to ensure business growth.
Yaw’s 15 year career in technology began as business on the internet emerged. In this time, he has delivered business value by enabling customers to transact online in banking and telecommunications. As customers’ digital experience expectations evolved in a maturing industry - Yaw has aligned himself with that change. More recently he has provided leadership at the intersection of digital and Martech to create better user experiences.
Felix has deep experience in spearheading big data and machine learning projects for financial institutions across marketing, risk management and operation. Felix is passionate to help corporate in creating extra values from data with wide variety of use cases across the value chain to realize data monetization with help of wide range of machine learning and A.I. techniques.
Profile coming soon.
Minkyu recently joined in AIA Korea Digital Innovation team as a data analyst, specializing open source analytics and architecture. He is responsible to develop and maintain analytical models for developing better customer experience and improving retention rate. His role also includes designing and building an open source based big data analysis framework/platform to efficiently and effectively apply the latest analysis algorithms to the business. Before joining AIA, Minkyu was a data analyst of Digital Transformation Division for SK Broadband, and derived a variety of insights from media and telecom big data. He also contributed to build an open source based big data analysis environment to ING Life Korea and successfully implemented machine learning based analysis models in insurance field. Minkyu has Master of Engineering in Business Data Convergence from Chungbuk National University.
He is extremely passionate about Data Analytics especially for Anomaly Detections. He is a PhD candidate of business analytics and published a Machine Learning basis anomaly detection paper in Y2018 – He also interested in Insurance Fraud Detection and SNA (Social Network Analysis). He has led satisfactory IT service operation based on his broad and in-depth knowledge and expertise in Middleware, APM (Application Performance Management), IT DR (Disaster and Recover), Technical solution provision, and IT security. His matured expertise significantly contributed to recent achievements that Cloud/Digital Transformation in AIA. As BU (Business Unit) coordinator, he drove its successful implementation.
Has been working in IT area for 18+ years and including 11 years of experience in insurance industry, with a wealth of experience in data areas particular in architecture, governance, enterprise data warehouse, big data, ETL, reporting and data analytics, Andy also has very wide exposure and hands-on experience in data strategy, data quality management, customer analytics, CRM, claim automation, AML, IFRS17, program/project management and team building & practice setup.
Carol is an experienced digital strategy consultant with a demonstrated history of working in the digital strategy consulting and application delivery with large enterprises in the banking, insurance, FMCG, eCommerce and distribution industries.
She drove digital transformation with her solid skills in Digital Strategy and Transformation, Business Process Design, Design Thinking, Business Analysis, Quality Assurance and Agile Delivery. She also has experience in holding workshops with senior executives and stakeholders to co-create innovative ideas, driving experience sharing and alignment across different business units.
Ikjoon leads Digital Innovation team in AIA Korea which functions as Centre of Excellence for Data Analytics, Business Process Automation and New Business Model development. His team’s recent achievements include developing Machine Learning based Predictive Data Models to improve sales & operations, evaluating latest Advanced Analytics (Automated Machine Learning) and Customer Experience Management solutions, and creating agile and AI & Robotics supported work environment.
Before joining AIA, Ikjoon was head of Digital Innovation & Technology for Cigna Korea where he implemented AI based Chatbot, Robotics Process Automation, and Digital Direct Insurance platforms. He also worked as a management consultant for Accenture over 13 years where he had extensive experience in Digital Business Strategy, Fintech/InsurTech, Digital Insurance, Data Analytics/Machine Learning and Business/IT Transformation.
Ikjoon has B.S. in Information & Decision Systems from Carnegie Mellon University, and MBA from Seoul National University.
Max Song is a blockchain practioner and researcher in Hong Kong. He was formerly data scientist who worked in Silicon Valley, Paris, and New York. He has taught at Singularity University as a Teaching Fellow, worked at NASA Ames Research center, published a book data science. He graduated from Brown University with a degree in Applied Math-Biology, and received a Masters from Schwarzman College, Tsinghua University in Global Affairs. He also founded Global Solutions Festival (globalsolutionsfestival.org) and enjoys organizes hackathons and community learning events.
Prior to join Accenture, I was working in insurance, consumer finance and travel industries applying data science to solve business challenges. The solutions include business analytics, customer analytics, propensity models, survival analysis, recommender system e.t.c.
Hey guys, this is Samson from Microsoft. I am a technical presale supporting finance and issuance accounts. I have contributed and built various business application and AI projects leveraging multiple ML models and Microsoft products. Hope my experience can guide you through your success!
Mr. Yeung is a Digital Savvy leading multiple key digital and innovation initiatives for Agency Business including iAcademy, iRecruit and AIA Smart – One-App-One-Portal in AIA HK. He is also the key member in Cloud Transformation journey migrating mission-critical digital applications to Microsoft Azure. Mr. Yeung holds First Class Honours Degree from the Hong Kong Polytechnic University.
Specialized as a business analyst in the insurance industry. I am responsible to liaison with business user to gather business requirement for system enhancement, execute the testing, monitor implementation and provide training of the end user. I am now working in a project which aims to transform AIA’s group insurance operation system. Within the team, I focus on the sales and underwriting system. Before joining AIA, I was supporting life insurance product implementation in Prudential. Such experience provides intensive knowledge on life insurance product design and operation of underwriting/ policy admin and claims department.
Accomplished, multilingual User Experience Architect highly regarded for more than seven years of industry experience generating and delivering high-quality, innovative technology solutions that exceed all expectations. Experience in developing, communicating, and implementing digital product design solutions for international clients in Virtual Banking, Insurance, Aviation, Hospitality industry at a global digital agency. Webby Awards winner of Mobile Sites & Apps category in 2015.
Robert has worked in the financial services sector for more than 9 years, with experience across banking and insurance. Robert focuses on financial and capital risk, and prior to joining AIA, Robert was an Associate Director with KPMG’s Financial Risk Management team, helping banks and insurers with the design, implementation and validation of quantitative risk management models. Robert is experienced with statistical and financial modelling, including knowledge of machine learning algorithms. Robert holds an actuarial designation, is a CFA charter holder and has the CPA, CA designation. Robert graduated from the University of Waterloo with a degree in Mathematics.
Irene Zhang is a senior business analyst at AIA, where she partners with AIA business users, IT developers and vendors in handling various system enhancement and process automation projects. With demonstrated history of working in the insurance industry, Irene has strong business development professional knowledges and skills in automation and digitalization projects management. Most recently she helps in Chatbot development in AIA, and is SME of claims. Irene graduated with a Master Degree of Science in Electronic Commerce & Internet Computing at the University of Hong Kong where she gained latest knowledge of AI, machine learning, website engineering and so on.
Imogen Short is Chief Creative Officer for Write the Talk Hong Kong, the Asia-Pacific hub of a UK-based story shaping agency. In this role, Imogen helps shape big stories for bold organisations in Asia: transforming cultures, attracting customers and bringing strategy to life. Prior to this, Imogen spent 12 years in a number of strategic communication roles across the world, working closely with leadership teams to shape business strategy, increase engagement and drive growth. She is a keen trail runner, traveler and writer. Last year Imogen was interviewed as part of Asia Entrepreneur’s leadership series, which you can read here. Write the Talk is a multi-award-winning story shaping agency. Our unique story shaping approach turns cold hard facts into a living and breathing narrative, transforming the way businesses connect with the people that matter.